Shipping Method
We ship all of our ants using UPS and USPS Mail. This method is very reliable, and has the fastest delivery time of any of the major carriers. All orders are shipped with tracking information, which is sent when the label is created, usually a day or two before the order reaches the post office. We only ship within the United States.
Shipping Times
Generally you can expect delivery of your order 2-3 business days of packaging, and another 3-4 days it should arrive at your house. Due to the complexity of shipping live ants, processing a batch of orders can take a couple days before the orders are delivered to the post office. If there is a particularly high volume of orders, such as during a sale, or if we have events over a weekend there can be a slight additional processing time as we work our way through the backlog. Exceptional circumstances, such as holidays or emergencies can increase the fulfillment time somewhat as well.
Generally orders that come in on Thursdays or Fridays (or sometimes late in the day on Wednesday) are processed the following Monday, since we don't ship over the weekends and would not be able to finish the shipping process if we started it late in the week.
Shipping Charges
We charge a small shipping fee for every order. This is due to us using cooling packs and insulated shipping kits to make sure the ants travel safely to your household.
Tracking
When we ship your order, you will receive an automated confirmation email with a UPS tracking number. You can either track your order on our website, or use your tracking number at www.UPS.com.
Live-Arrival Guarantee
We guarantee that your ants will arrive alive. We will refund IN CREDIT (with a gift card) on the value of any plant that arrives in an unsatisfactory condition with store credit. We do not provide refunds for live/perishable products. Our live-arrival guarantee is subject to the following instructions and restrictions:
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You must contact plantedants@gmail.com within 24 hours of your ant’s arrival to request a credit refund or a reshipment.
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You must provide a photograph of what occurred.
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Orders that have been delayed or mishandled by the carrier may not qualify.
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Guarantee does not apply to worker ants that die in shipment, only to QUEEN ANTS, you might have some casualties, but as long as the queen is ok, you don't have to worry about this issue.
Here at Planted ANTS, we use insulated boxes and cooling packs with each shipment. Our shipment death rates are less than 1% and we aim to keep every customer happy. Please reach out if you feel like you are not satisfied with your purchase and I would be happy to help.
Due to the summer heat, ants that are left in the mailbox or on the front porch for over an hour will have a chance at dying.
100% Guaranteed Satisfaction.
Our satisfaction guarantee is a promise Planted ANTS makes to assure a buyer that a refund with in-store credit will be issued if the buyer is not satisfied with a product or service within a certain timeframe (30 days from the transaction). This 100% satisfaction guarantee will extend to all of our affiliated companies transactions aswell
We guarantee that your will be satisfied with what you purchased. We will refund any value that arrives in an unsatisfactory condition with store credit aswell. Otherwise if you want a money refund, we will have to charge 25% reversal fee and a shipping recharge fee.
NOTE: Many of the ants we sell (honeypot ants, harvester ants, etc.) are beginner ants! We will specifically list a specific species as intermediate or hard in our website, if not listed, it is a beginner species.
Returns:
We do not accept returns of live ants or any perishable items.
Sales:
All sales are final. However, please read our 100% Satisfaction Guarantee above for more details.
